Thank you for visiting and shopping at https://RudraGemsValley.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy:
Shipment Processing Time
All orders at https://RudraGemsValley.com are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Alternatively you may ask the status of your order anytime at our customer care number +91 7309177700 (also WhatsApp).
Orders within India are delivered in 3-5 working days normally. Heavy weight orders may take little longer (1-2 working days extra) sometimes as per courier company’s policy. International orders are delivered in 5-8 working days normally.
Shipping Rates & Delivery Estimates
Shipping charges for your order at https://RudraGemsValley.com will be calculated and displayed at checkout as per your preference, order weight and delivery address.
Delivery delays can occasionally occur.
Shipment to your address:
We ship worldwide, kindly register yourselves at https://RudraGemsValley.com for the one-time, and enjoy all the facilities every time. Don’t worry you may change your registered address, shipping address in a few clicks.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You may also go to your client section after login, you will see all necessary information there. You may also ask us manually for further updates through whatsapp as well. You may visit our “contact us” page contact us through various means.
Customs, Duties and Taxes:
We are not responsible for any customs and taxes applied to your order because it depends upon Govt. authorities and their norms of destination. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Since we pack well with extra safety, there is no chance of damage, however, is if anything happens, you may check the package before accepting it, and only accept if box looks unbroken. We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, sure, we will help you on this topic.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
We ship worldwide using DHL, FedEx and India Post, shipping prices will be calculated during checkout as per address/zip code provided by you. It takes 5-8 working days to delivery, and sometimes it may take few more days if there is any customs clearance involved.